Design to align with user’s mental model: Help users understand how a system works and how their actions affect it. Capture the user’s expectations, behaviour’s, and preferences to improve the AI system’s interactions with them. Design for Trust and Reliance: Calibrating users’
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Intro Voice interactions are becoming more common in today’s world. Different people interact with voice-enabled devices differently, so it is critical for the device to understand the user’s needs and respond correctly. How are we, as owners of the product experience, tackling
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Pega design team have conducted a half day talk and worskshop on ‘Design for Machines that Think’