• Not a one-stop-shop for what’s going on @ work
  • Separate  URLs / Apps / Systems, etc.
  • Tribal knowledge of where to do what
  • No sharing of information/collaboration/linkage across apps
This is the Pega Social widget before the design thinking


I led the definition and the implementation of the product strategy and design

I was responsible for building the Pega Social from the ground up – from research to product strategy and design.


  • Audited existing features to understand the functionality and to identify which features need design thinking
  • Conducted competitor analysis to analyze best practices
  • Ran a card sort exercise to improve information architecture in navigation
  • Developed proto-personas to understand and empathize with users
  • Surveyed users to understand what was working and what wasn’t
  • Led workshops to brainstorm and ideate
  • Wireframed and prototyped solutions using whiteboards, Sketch.
  • Collected feedback and tested hypotheses with internal stakeholders and external users
  • Developed a cohesive design solutions
  • Documented styles and components
Screen captures from brainstorming sessions


Pega Pulse

  • Richer collaboration capabilities in Pulse so that it is easier to use it to share and post new feeds to other users.
  • Introduced robust filters to filter feed of choice
  • Ability to follow users
  • Real-time updates to Pulse Feed viewers when there are new posts available in that context!
  • New features, like, bookmark and tag posts are introduced
  • Present data from more than one specific source to support a single view of various events-discussions happening in the application.

Spaces and Curated Content

  • Create an ad-hoc space/group around a particular topic and collaborate with the members of that Group.
  • Admin to add/delete users to the Group
  • Create a PIN referring to Cases, Reports, Documents, Pulse posts, etc

Real-time collaboration on Documents

  • Ability create and view the new document in the application
  • Sharing a Document across multiple contexts
Pulse, Followers, and Documents on mobile
The mobile experience for Direct Messages