1. During the COVID-19 pandemic, exchange houses and currency exchange services may have experienced temporary closures or disruptions in their operations. The extent of these closures or disruptions varied across different regions and countries, depending on the severity of the outbreak and the corresponding government regulations.
  2. With a limited online presence, Al Muzaini has struggled to reach potential customers who prefer or rely on online services during the pandemic. This resulted in a decline in money transactions and overall business volume.

My Role

Lead UX Design:

  1. Conducted research to understand user needs, behaviours, and preferences through interviews, surveys, and usability testing.
  2. Structured the information within the product to enhance usability and accessibility.
  3. Created visual representations (wireframes and prototypes) of the user interface to demonstrate the layout, functionality, and flow of the product.
  4. Designed click-through prototypes to showcase how users interact with the product, including defining user flows, creating interactive elements, and ensuring a seamless and intuitive experience.
  5. Conducted usability tests to gather user feedback and identify areas of improvement for the product’s usability.

Frontend Development:

  1. Managed frontend development deliverables
  2. Ensured the frontend code adhere to the design and accessibility guidelines, making the product usable by people with disabilities.