Pega’s dynamic case management maximizes efficiency and consistency

The strength of the legacy Pega Case Management is its comprehensiveness; options abound thanks to years of adding features to accommodate customers’ individual and very specific needs. But the interface was cluttered and unintuitive, and many features were not even used anymore.

Features I worked in Case Management

  • Simple case auditing
  • Easy collaboration configurations in a Case type
  • My Apps for quicker navigation across apps