Design to align with user’s mental model: Help users understand how a system works and how their actions affect it. Capture the user’s expectations, behaviour’s, and preferences to improve the AI system’s interactions with them. Design for Trust and Reliance: Calibrating users’
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During my presentation at Design Days 2022, I emphasized the distinctions between Design Entrepreneurship and the Business of Design. I kick started the talk with a comparison between design career and design business. An eternal optimist and with a logical approach, I
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Intro Voice interactions are becoming more common in today’s world. Different people interact with voice-enabled devices differently, so it is critical for the device to understand the user’s needs and respond correctly. How are we, as owners of the product experience, tackling
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Design thinking has always been an approach tied to observation, analysis, research?—?all the things you need to do (as a designer) to solve a problem for your client. But how you process that information, learn from it, and apply it to your
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Pega design team have conducted a half day talk and worskshop on ‘Design for Machines that Think’